Adoptive Family Service Satisfaction Survey

Creative Adoptions would appreciate your feedback regarding interactions with our agency. Please take a few minutes to answer the questions below and provide candid comments, as applicable.

Name (optional)       Phone (optional)

1. It was easy to learn about Creative Adoptions. Strongly Disagree Strongly Agree
2. Staff members did a complete job explaining Creative Adoptions' philosophy and open adoption. Strongly Disagree Strongly Agree
3. My phone calls and e-mails were generally responded to within 24 hours. Strongly Disagree Strongly Agree
4. Written information (ie., website, brochures, etc.) I received about Creative was helpful to me in making my decision have Creative be our adoption agency. Strongly Disagree Strongly Agree
5. The application package made it easy for me to understand all the information I needed to complete during the adoption process. Strongly Disagree Strongly Agree
6. Staff members were responsive to my questions and concerns. Strongly Disagree Strongly Agree
7. Education classes helped me better understand the adoption process and open adoption. It also gave me what I might expect for our adoption experience by way of examples of other Creative families. Strongly Disagree Strongly Agree
8. I fully understood what was needed to complete my profile book. Strongly Disagree Strongly Agree
9. I fully understood the fee structure and when fees were due during the process. Strongly Disagree Strongly Agree
10. My home study visits were completed in a timely manner. Strongly Disagree Strongly Agree
11. Staff members were available to help me during the match process. Strongly Disagree Strongly Agree
12. Staff members were available to help me during the placement process. Strongly Disagree Strongly Agree
13. My post-placement visits were completed in a timely manner. Strongly Disagree Strongly Agree
14. A staff member called me on the day our child's relinquishment was complete. Strongly Disagree Strongly Agree
15. I fully understood the finalization letter from the attorney and the paperwork I received from the attorney was complete and accurate. Strongly Disagree Strongly Agree
16. Our finalization hearing took place in a timely manner following the 6 month statutory minimum following placement. Strongly Disagree Strongly Agree
17. If applicable, I fully understood why our finalization hearing was delayed. Strongly Disagree Strongly Agree
18. I feel a continued connection to the agency via gatherings, newsletters, etc., now that our child's adoption has finalized. Strongly Disagree Strongly Agree
19. I had a good experience with Creative Adoptions. Strongly Disagree Strongly Agree
20. I would refer my family and friends to Creative Adoptions. Strongly Disagree Strongly Agree

If you answered "Disagree" or "Strongly Disagree" to any of the questions, we would appreciate you documenting your concerns and / or difficulties. Please add any suggestions you may have on how Creative Adoptions can improve. You are also welcome to elaborate on any of your responses.

What was the best part of your adoption experience?

Was there anything that you would have liked to have gone better?

Were there any pleasant or unpleasant surprises in conjunction with your adoption experience?

Please provide any additional thoughts you may have below.

Would you like to speak to someone at Creative Adoptions regarding your experience? Yes
If yes,    Executive Director       Board Member

Please include your name & phone number at the top of the survey so that we may contact you.

Thank you very much for your time in completing this survey!